FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

How is the production capability of your factory?

Our factory has 6 production line, the production capacity each day is 5000pairs boots.

Is the price negotiated or can you offer a discount price for a big order?

Sure, please contact us on line or by email gnz@gnz-china.com for a better price.

Can you do Customized boots? Brand customized?

Yes, we can produce OEM and ODM. Plz send your brand picture or design blueprint on line or by email gnz@gnz-china.com

Can I ask one pair samples before place order?

Yes, we can send you samples for free, but customer need to pay courier cost by themselves, such as DHL, TNT, FedEx , EMS etc.

What’s the MOQ?

1. Normally is 500-1000pairs, but we can accept small qty as a trial order or marketing order.

2. Customer can order 2 pairs or one carton (10pairs) for some items which are available for stock and can delivery within 48 hours.

 

Do you have CE certificate, we need it to clear custom?

Yes, all our products can meet CE standard, ENISO20345 S4, S5, SBP, S1P, ENISO20347.and we have cooperation relationship with different international labs, including Interteck from Europe CE EN ISO20345:2004, EN ISO 20347:2004/ A1:2007,SBP, S4, S5 and LA.

Do you have Canadian CSA certificate?

Yes, our PVC SAFETY RAIN BOOTS R-1-99 qualified CSA Z195-04 certificate. We are 20 years export experience for Canada market.

Do you have ASTM certificate?

Yes, our boot with steel toe and midsole have passed ASTM F2413-18 testing report.

Do you have pass ISO certificate?

Yes, our company qualified ISO 9001, ISO 45001 and ISO 14001 certificate.

What is your payment, how can we pay you?

1. Our company can accept both T/T, and L/C payment. If you have any other payment requirements, please leave massage, or contact our online salesman directly, or send official email gnz@gnz-china.com to our sales and export department.

2. Or customer can pay online through our alibaba store.

Can you do our own packaging?

Yes, customer just provide the package design or picture and we will produce what you want. And we will email the draft design for you confirm before production.

What's your after-sale service?

If there are any problems of our boots quality, we will handle it as below:

Step 1: Customers need to provide us the samples which have problem, or send us pictures as well as video.

Step 2: According to the shoes problem, after checking it, our professional engineer will give customer a best solution.

Step 3: The claim amount will deducted from the new order.

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